Privacy Policy

This Privacy Policy governs your use of the mobile application developed and published by Orbiset ("Application"). The Application is provided as a free or freemium service and is intended for use as is.

Information Collection and Use

To provide and improve the Application, we may collect and process certain information necessary for account management, gameplay features, analytics, security, customer support, advertisements, and in-app purchases.

The information collected may include:

Account identifiers and authentication information.
Device information and operating system details.
Gameplay progress and cloud save data.
User-generated content, including messages sent through in-game chat systems.
Usage statistics and analytics data.
Advertising and purchase-related information.
Diagnostic and crash reporting information.

This information is used solely for operating, maintaining, securing, improving, and supporting the Application and its services.

User Accounts

Certain features of the Application may require the creation of an account or authentication through supported services.

Account-related information may be stored in secure cloud databases to provide features such as:

Progress synchronization.
Cloud saves.
Friend systems.
Guild systems.
Multiplayer or social features.
Customer support and account recovery.

In-Game Communication

The Application may provide communication features, including:

Global chat.
Guild chat.
Friend-to-friend messaging.
Other social communication features.

Messages transmitted through these systems may be stored temporarily or permanently for operational, moderation, security, and abuse-prevention purposes.

Users should avoid sharing personal, confidential, or sensitive information through in-game communication channels.

In-App Purchases

The Application may offer optional in-app purchases through platform providers such as Google Play.

Purchase transactions are processed directly by the platform provider and not by Orbiset.

We do not collect or store payment card information.

Purchase records may be retained to validate transactions, restore purchases, prevent fraud, and provide customer support.

The Application may display rewarded advertisements through third-party advertising providers such as Google AdMob.

These providers may collect device identifiers, advertising identifiers, and usage information to deliver personalized or non-personalized advertisements, depending on regional requirements and user consent preferences.

Watching rewarded advertisements is optional and may grant virtual rewards within the Application.

Third-Party Services

The Application may use third-party services that collect information in accordance with their own privacy policies.

These services may include:

Google Play Services
Google AdMob
Firebase Analytics
Firebase Authentication
Firebase Realtime Database
Unity Services

We encourage users to review the privacy policies of these providers.

Log Data

In the event of an error while using the Application, we may collect data and information through third-party products ("Log Data").

This Log Data may include:

Internet Protocol (IP) address.
Device name and model.
Operating system version.
Application configuration.
Gameplay and usage statistics.
Date and time of use.
Error reports and diagnostic information.

This information is used for troubleshooting, security, fraud prevention, and service improvement.

Moderation and Enforcement

To maintain a safe and fair environment, we reserve the right to monitor, review, investigate, and take action regarding violations of our Terms of Service.

Actions may include:

Warning users.
Removing content or messages.
Temporarily restricting communication features.
Suspending accounts.
Permanently banning accounts.

Data Storage and Retention

User data may be stored for as long as necessary to provide services, maintain security, comply with legal obligations, resolve disputes, and enforce agreements.

Users may request deletion of their account data by contacting us through the email provided below.

Certain information may be retained where required for legal, security, fraud-prevention, or operational purposes.

Account Deletion

Soulbind Elemental allows users to request the deletion of their account and associated game data at any time.

Account Types

Users may access Soulbind Elemental using one of the following methods:

Google Sign-In (Google Authentication)
Guest Account (Firebase Anonymous Authentication)

How to Request Account Deletion

To request the deletion of your account and associated data, please contact our support team at:

Email: contato@orbiset.com.br

When submitting your request, please provide one of the following:

Your Player ID
The Google account used to access the game

Users who play using a Guest Account (Anonymous Login) should provide their Player ID, as no email address is associated with the account.

Data Deleted

Upon processing a valid deletion request, the following data may be permanently deleted:

Player profile information
Account progression and game statistics
Characters, heroes, inventory, and in-game resources
Friends and social data
Guild-related data associated with the account
Chat messages associated with the account
Authentication records related to the game account
Other game data stored on our servers and associated with the account

Data That May Be Retained

Certain information may be retained when required for legitimate business, security, fraud prevention, or legal purposes. This may include:

Security and abuse-prevention records
Technical logs required for troubleshooting
Information required to comply with legal obligations

Any retained information will be stored only for as long as reasonably necessary for these purposes.

Processing Time

Account deletion requests are generally processed within 30 days after the user's identity has been verified.

Important Notice

Account deletion is permanent. Once the deletion process has been completed, game progress, characters, inventory, purchases, and other associated account data cannot be recovered.

If you have any questions regarding account deletion or data privacy, please contact our support team.

Children's Privacy

The Application is not intended for children under the age of 13 without parental or guardian consent where required by applicable law.

We do not knowingly collect personally identifiable information from children in violation of applicable laws.

If we become aware that personal information has been collected from a child inappropriately, we will take reasonable steps to delete such information.

Parents or guardians may contact us regarding concerns about children's privacy.

Security

We value your trust in providing information and strive to use commercially acceptable means of protecting it.

However, no method of electronic storage or internet transmission is completely secure, and we cannot guarantee absolute security.

Changes to This Privacy Policy

This Privacy Policy may be updated from time to time.

Any changes will be posted within the Application, on our website, or through other appropriate communication channels.

Continued use of the Application after changes become effective constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, suggestions, requests, or concerns regarding this Privacy Policy, you may contact us at: